Contact Us

Two different teams can help you with R988, and choosing the right one saves a lot of waiting. We run this website and the APK download. The R988 team runs the app, the player accounts and the wallets. Here’s where each kind of question should go.

Our Email: [email protected]

Write to [email protected] for anything about this website. Messages are read and answered by a person on our small team, usually within two to three working days.

Questions We Can Answer

  • A figure on our site looks wrong. Send a screenshot of what the app shows and tell us which page you were reading.
  • The download or installation failed. Include your phone model, your Android version and the exact error message, if there was one.
  • You couldn’t find a guide you needed. Tell us the question. If one player is stuck on it, others usually are too.
  • Advertising or partnership proposals. Put “Partnership” in the subject line so it reaches the right person.

Questions Only R988 Can Answer

We can’t see inside anyone’s R988 account, so these belong with the app’s own support section or its contact us form, both open 24/7:

  • Login trouble or password resets.
  • A deposit that hasn’t appeared in your balance.
  • A withdrawal still showing as pending.
  • Bonus, VIP level or referral commission disputes.
  • Closing your account.

Getting a Faster Reply

  • Keep to one issue per email.
  • Use a subject line that names the problem, such as “APK won’t install on Android 13”.
  • Attach a screenshot whenever a number or an error is involved.
  • Never include your password, OTP codes or full wallet details. We don’t need them and will never ask.

Beware of Fake “Support”

Our only channels are this website and the email address above. We don’t have agents on WhatsApp or Telegram, and we never sell bonus codes, “hacked” APKs or guaranteed winning tips. If anyone claiming to be us asks you for money, a PIN or login details, don’t reply, and please forward the details to us.

Still Waiting?

If a week passes without an answer, check your spam or junk folder, then send your message again. Anything urgent involving your money is always faster through R988’s in-app support.

This site is for adults aged 18 and over. If you’re worried about how much you’re playing, our Responsible Gaming page is a good place to start.